Payment Policy — Sophie & Emily

Last updated: 22-8-2026

This page explains which payment methods we accept, how and when you are charged, and how your payment information is protected.

Accepted payment methods

We accept the following payment methods at checkout:

• Visa (credit and debit)
• Mastercard (credit and debit)
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

We do not accept American Express, Discover, Diners Club, PayPal, bank transfer, cash on delivery, cheques, or cryptocurrency. If a payment method is not shown on the checkout page, we cannot accept it.

The payment methods available to you may vary depending on your device, browser and card issuer. Apple Pay is shown on compatible Apple devices in Safari; Google Pay is shown on compatible devices and browsers.

Currency

All prices on this website are displayed and charged in US dollars (USD). If your card or account is held in another currency, your bank or card issuer will convert the amount at their own exchange rate and may apply a foreign transaction fee. Sophie & Emily does not set or receive these fees.

When you are charged

Your payment method is authorised when you place your order and charged in full at that moment. We do not offer partial payments, deposits, instalments or payment after delivery.

You will receive an order confirmation by email once payment has been successfully processed. If you do not receive this email, please check your spam folder before contacting us — the absence of a confirmation email does not necessarily mean the order failed.

Taxes and duties

 duties payable by the customer: Prices shown at checkout do not include import duties, customs charges or local taxes. Where these apply, they are payable by the recipient to the carrier or customs authority on or before delivery. Sophie & Emily has no control over these charges and cannot predict their amount.

Payment security

Payments on this website are processed by Shopify Payments, a PCI DSS Level 1 certified payment provider. All data submitted during checkout is transmitted over an encrypted TLS/SSL connection.

Full card numbers are never stored on our servers. Card details are passed directly to our payment provider and are stored by them in tokenised form only. Sophie & Emily staff have no access to your full card number or security code.

We will never ask you to send card details by email, by text message or through our contact form. If you receive such a request, it did not come from us.

Declined and failed payments

If your payment is declined, no order is created and no funds are taken. A decline is issued by your bank or card issuer, not by us, and we are not told the reason. Common causes are insufficient funds, an expired card, a billing address that does not match your card records, or your bank's fraud controls blocking an international transaction.

If a payment is declined, we recommend that you check your card details and billing address, try a different payment method, or contact your bank directly.

You may briefly see a pending authorisation on your account for a declined or cancelled order. This is a hold, not a charge, and is released automatically by your bank, usually within 3 to 7 business days.

Order verification

We may contact you to verify your details before dispatching an order — for example if the billing and delivery addresses differ significantly, or if our fraud screening flags the transaction. If we cannot reach you within [NUMBER] business days, or if verification is not completed, we may cancel the order and refund the payment in full.

We reserve the right to refuse or cancel any order where we reasonably suspect fraud or unauthorised use of a payment method.

Pricing errors

We take care to display prices correctly, but errors can occur. If a product is listed at an obviously incorrect price, we are not obliged to supply it at that price. In that case we will contact you, and you may either confirm the order at the corrected price or cancel it for a full refund.

Refunds

Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or person, and we do not issue refunds in cash or by bank transfer.

Once we process a refund, the funds are released to your card issuer or wallet provider. The time it takes to appear on your statement depends on your bank, typically [NUMBER] business days. For refunds on Apple Pay, Google Pay or Shop Pay, the amount is returned to the card linked to that wallet at the time of purchase.

Please see our Refund Policy for the conditions under which a refund is granted.

Chargebacks

If you believe a charge is incorrect, please contact us first at support@sophieandemily.com. We can usually resolve the issue faster than a formal dispute. If you open a chargeback with your bank, we will respond with the order records, delivery evidence and correspondence relating to the transaction.

Business details

Company Name: H Marketing LLC
Website Name: Sophie & Emily Washington

Company Address: DEF 2106 House Avenue,
Cheyenne, Wyoming 82001

You can contact us at any time of the day or night and count on our dedicated customer service team to help you with all your questions and needs.

support@sophieandemily.com

Monday to Friday (GMT-5) : 9:00 AM – 6:00 PM
Saturday & Sunday (GMT-5): 10:00 AM – 3:00 PM

You can contact us anytime through our contact form.

Questions

For any question about payments, contact us at support@sophieandemily.com. We aim to reply within 24 hours.